Refund Policy
Last updated: September 1, 2026
PropNaro sells digital, one-time credit packs. This policy explains how refund requests are handled, including unused credits, duplicate charges and confirmed technical failures.
1. What you are purchasing
- • PropNaro sells digital, one-time credit packs. 1 credit provides 1 complete property analysis with up to 15 photos.
- • Credit packs are one-time payments. There is no subscription and no recurring billing.
- • Credits are delivered to your account immediately after a successful payment, and purchased credits do not expire unless otherwise required by law or explicitly disclosed before purchase.
2. How to request a refund
- • Email support@propnaro.com from your account email address with the transaction date, the pack purchased and a short description of the issue.
- • We aim to respond to refund requests promptly and will let you know what information, if any, we still need.
3. How requests are reviewed
- • Refund requests are reviewed according to applicable law and the circumstances of the transaction.
- • Unused credits may be eligible for a refund where required by law or where PropNaro approves the request.
- • Credits already consumed to generate completed analyses are generally non-refundable, except where required by law or where there was a verified service failure.
4. Technical failures
- • If a paid analysis fails because of a confirmed PropNaro technical error and the credit was incorrectly consumed, PropNaro may restore the credit or otherwise resolve the issue.
- • Dissatisfaction with an estimate, cost range, Flip Score or other output is not by itself a technical failure. PropNaro outputs are estimates and decision-support information, not guarantees.
5. Duplicate or accidental charges
- • Please report duplicate, unintended or unauthorized charges promptly so we can investigate with our payment provider.
- • Where a duplicate charge is confirmed, we will work with the payment provider to reverse it.
6. Processing
- • Any approved refund is processed through the original payment method.
- • Refunds processed through the payment provider are subject to the payment provider's processing procedures, timelines and applicable law.
- • Where a refund is issued for unused credits, the corresponding credits are removed from your account balance.
7. Changes and contact
- • We may update this policy; the 'Last updated' date above shows when it was last revised. The policy in effect at the time of your purchase applies to that purchase.
- • Refund questions: support@propnaro.com
Questions about this page? Contact support@propnaro.com.