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Terms of Service

Last updated: September 1, 2026

These terms explain what PropNaro provides, how credits and payments work, what you are responsible for, and the limits of AI-generated property analysis.

1. Acceptance of these terms

  • • By creating a PropNaro account or using propnaro.com, you agree to these Terms of Service. If you do not agree, please do not use the service.
  • • If you use PropNaro on behalf of a business, you confirm that you are authorized to accept these terms for that business.

2. What PropNaro is

  • • PropNaro is an AI-powered property analysis and decision-support software platform for real estate investors.
  • • You may upload property photos and property-related information to receive visible property condition insights, repair and renovation estimates, renovation cost ranges, ROI calculations, estimated profit, maximum offer calculations, and a Flip Score with related investment metrics.
  • • All outputs are estimates and decision-support information only.

3. Important disclaimer about outputs

  • • PropNaro does not provide licensed property inspections, engineering reports, contractor quotes, property appraisals, legal advice, tax advice, or financial or investment advice.
  • • You remain responsible for independently verifying property condition, measurements, repair requirements, costs, market values, purchase-price assumptions and investment decisions.
  • • AI outputs may be incomplete or inaccurate and should not be relied upon as the sole basis for purchasing, selling, renovating or investing in property.

4. Your account

  • • You are responsible for the accuracy of your account information, for keeping your login credentials confidential, and for all activity that happens under your account.
  • • Please tell us promptly at support@propnaro.com if you believe your account has been accessed without your permission.
  • • One person or business should not create multiple accounts to obtain additional free analyses.

5. Eligibility and lawful use

  • • You must be at least 18 years old and legally able to enter into a contract to use PropNaro.
  • • You agree to use PropNaro only for lawful purposes and in compliance with applicable laws and regulations in your jurisdiction.

6. Property photos and uploaded content

  • • You may upload up to 15 photos per property, together with property details used in the analysis.
  • • You confirm that you have the right to upload the photos and information you submit, and that doing so does not infringe anyone's rights or violate any law, listing agreement or privacy expectation.
  • • You are responsible for the content you upload. Please avoid uploading photos containing identifiable people, sensitive personal information or confidential documents.
  • • You keep ownership of your uploaded content. You grant PropNaro a limited licence to store and process it in order to provide the analysis you request and to operate and support the service.

7. AI-generated analysis, cost estimates and investment analysis

  • • Analyses are generated from the photos and property information you provide, combined with benchmark cost data and deterministic calculations. Nothing is assumed about areas that were not photographed.
  • • Renovation and repair cost estimates are indicative ranges based on benchmark pricing, not quotes. Actual costs depend on local labour and material pricing, scope, permits, hidden conditions and contractor availability.
  • • Investment metrics such as ROI, estimated profit, maximum offer and Flip Score depend on the assumptions you enter, including purchase price and expected after-renovation value. Changing those assumptions changes the results.
  • • PropNaro currently supports residential properties. Analysis may be declined or limited for property types or photos that fall outside the supported scope.

8. Credits and one-time credit packs

  • • PropNaro uses credits. 1 credit provides 1 complete property analysis with up to 15 photos. The number of photos within that limit never changes the cost.
  • • New eligible users may receive 1 free analysis.
  • • Paid credits are purchased through one-time credit packs. There is no monthly subscription and no recurring billing for these credit packs.
  • • Purchased credits do not expire unless otherwise required by law or explicitly disclosed before purchase.
  • • Credits have no cash value and cannot be transferred between accounts unless PropNaro explicitly allows it.
  • • Pricing may change for future purchases, but credits you have already purchased remain available according to the terms that applied when you purchased them.
  • • A credit is consumed only when you explicitly start an analysis. Uploading, previewing, organizing photos or reloading a page never consumes credits.

9. Payments

  • • Paid credit packs are charged as one-time payments at the price shown at checkout, plus any applicable taxes.
  • • Payments are processed by a third-party payment provider that may act as merchant of record. Their terms and processing procedures apply to the transaction.
  • • PropNaro does not receive or store your full payment card details.

10. Refunds

  • • Refund requests are handled under our Refund Policy, which forms part of these terms.
  • • To request a refund, contact support@propnaro.com with your account email and transaction details.

11. Prohibited use

  • • Do not attempt to access other users' accounts, properties, photos or analyses.
  • • Do not attempt to probe, scan, overload, reverse engineer, scrape or circumvent the security, rate limits or credit system of the service.
  • • Do not resell, redistribute or present PropNaro outputs as a licensed inspection, appraisal, engineering report or professional advice.
  • • Do not upload unlawful, infringing, malicious or deliberately misleading content.

12. Intellectual property

  • • PropNaro, including the platform, software, engines, prompts, cost benchmarks, scoring methodology, branding and design, remains the property of PropNaro and its licensors.
  • • You keep ownership of your uploaded content and may use the analyses generated for your own property and investment decisions.
  • • These terms do not grant you any licence to PropNaro's trademarks or to copy or create derivative works from the platform.

13. Service availability and changes

  • • PropNaro is provided on an ongoing basis but we cannot guarantee uninterrupted or error-free operation. Maintenance, incidents and third-party outages may affect availability.
  • • We may add, change, limit or discontinue features. Where a change materially affects paid credits already purchased, we will act consistently with the terms that applied at purchase.
  • • We may update these terms. Material changes will be reflected in the 'Last updated' date, and continued use after the update means you accept the revised terms.

14. Third-party services

  • • PropNaro relies on third-party providers for hosting, storage, authentication, AI processing and payments.
  • • These providers process data only as necessary to operate the service, subject to applicable contractual and security controls. Their availability and behaviour are outside our direct control.

15. Disclaimers

  • • PropNaro is provided 'as is' and 'as available', without warranties of any kind to the extent permitted by law.
  • • We do not warrant that any estimate, range, score or projection will match actual repair costs, timelines, market values, sale prices or investment returns.

16. Limitation of liability

  • • To the maximum extent permitted by law, PropNaro is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost opportunities, property purchase decisions or renovation overruns.
  • • To the maximum extent permitted by law, our total liability relating to the service is limited to the amount you paid to PropNaro in the 12 months before the event giving rise to the claim.
  • • Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Suspension and termination

  • • You may stop using PropNaro at any time and request account deletion by emailing support@propnaro.com.
  • • We may suspend or terminate an account that violates these terms, abuses the credit system, or creates security, legal or fraud risk.
  • • Where an account is terminated without cause, we will consider remaining unused credits in line with our Refund Policy and applicable law.

18. Contact

  • • Questions about these terms can be sent to support@propnaro.com.
  • • Website: https://propnaro.com

Questions about this page? Contact support@propnaro.com.